We are looking for a talented Customer Success Director to join our fast-growing startup. We provide a SaaS solution for our customers to help speed-up and streamline their innovation and technology evaluation programs
As the customer success director, you will manage a team of customer success managers and will be responsible for all our customer base implementations, upsales and renewals to ensure we meet the company’s revenue targets.
You and your team will serve as the trusted point of contact for our customers, beginning from last stages of sale and through onboarding, project success and renewals. You will proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer's business goals, thinking outside the box for ways customers can increase business value and drive long term customer success.